Completed -
The scheduled maintenance has been completed.
Jul 8, 00:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:00 CEST
Scheduled -
To maintain a high quality of service, we are regularly conducting maintenance on the system, to ensure the stability of our tool and perform upgrades.
Please note that our Engineering team will carry out regular scheduled maintenance every Tuesday nights, from 10pm to 12am (Europe/Berlin timezone).
During this window of time, Personio may be slower than usual, and partially unavailable for some minutes. This effect is temporary. We appreciate your patience and understanding.
Resolved -
DATEV has not addressed the issue, yet. We are monitoring the situation and are still waiting for DATEV's fix. An in-app banner will keep you informed about the progression of this issue.
Jul 6, 09:13 CEST
Update -
We continue to wait for DATEV to address the issue.
Jul 3, 16:48 CEST
Update -
We are still waiting for DATEV to address the issue on their end.
Jul 1, 08:31 CEST
Update -
We are continuing to wait for DATEV to address the issue.
Jun 29, 15:44 CEST
Investigating -
We are continuing to experience issues with eAU for DATEV customers: - eAUs might be displayed as failed or not received, even though they are present
Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are currently still waiting for DATEV to address the issue on their end.
We will keep you posted with the latest information on this page and apologize for the inconveniences.
Jun 29, 10:41 CEST
Resolved -
The implemented fix is working as expected and the issue is fully resolved. We apologize for any inconvenience this may have caused. Thanks for your understanding!
Jul 2, 13:29 CEST
Monitoring -
A fix has been implemented. Our engineers are monitoring the systems to ensure the issues is fully resolved.
Jul 2, 11:07 CEST
Investigating -
We are currently experiencing some issues with Personio Payroll. The following features are affected: - Changes to employee data may not be reflected in Personio Payroll - Changes to time off data may not be reflected in Personio Payroll - Changes to salaries may not be reflected in Personio Payroll
Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution.
We will keep you posted with the latest information on this page and apologize for the inconveniences.
Jul 2, 11:02 CEST
Resolved -
The implemented fix is working as expected and the issue is fully resolved. We apologize for any inconvenience this may have caused. Thanks for your understanding!
Jul 2, 10:06 CEST
Identified -
The issue has been identified. A fix is being currently implemented.
Jun 30, 10:57 CEST
Investigating -
We are currently experiencing some issues with our documents management. The following features are affected: - For signatures requested on 24th of June: the request incorrectly shows a status of "cancelled" and internal signers are not able to sign the document.
[If the request is urgent] We advise to delete the document and restart the whole process.
[If the request is not urgent] We advise to wait while we fix it. After the fix, the status will be showing the correctly again and internal signers will be able to sign again.
Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution.
We will keep you posted with the latest information on this page and apologize for the inconveniences.
Jun 30, 10:26 CEST
Completed -
The scheduled maintenance has been completed.
Jul 2, 00:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 22:00 CEST
Scheduled -
To maintain a high quality of service, we are regularly conducting maintenance on the system, to ensure the stability of our tool and perform upgrades.
Please note that our Engineering team will carry out regular scheduled maintenance every Tuesday nights, from 10pm to 12am (Europe/Berlin timezone).
During this window of time, Personio may be slower than usual, and partially unavailable for some minutes. This effect is temporary. We appreciate your patience and understanding.
Resolved -
The system is stable again. We apologize for any inconvenience caused!
Jun 30, 15:47 CEST
Investigating -
We are currently experiencing a full service disruption. Our engineering team is already investigating the cause and we will keep you posted. We apologize for any inconvenience caused!
Jun 30, 14:54 CEST
Resolved -
The implemented fix is working as expected and the issue is fully resolved. We apologize for any inconvenience this may have caused. Thanks for your understanding!
Jun 30, 14:08 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 29, 19:33 CEST
Investigating -
We are currently experiencing some issues with Payroll. The following features are affected: - Personio Payroll and Preliminary payroll may show outdated data - Approving the payroll in Personio Payroll is currently not possible
Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution.
We will keep you posted with the latest information on this page and apologize for the inconveniences.
Jun 29, 16:49 CEST
Resolved -
This incident has been resolved.
Jun 29, 18:33 CEST
Update -
We are continuing to work on a fix for this issue.
Jun 29, 15:57 CEST
Identified -
The issue has been identified and a fix is being implemented.
Jun 29, 15:48 CEST
Investigating -
We are currently experiencing some issues with our documents management. The following features are affected: - For signatures requested on 24th of June: the request incorrectly shows a status of "cancelled" and internal signers are not able to sign the document.
[If the request is urgent] We advise to delete the document and restart the whole process.
[If the request is not urgent] We advise to wait while we fix it. After the fix, the status will be showing the correctly again and internal signers will be able to sign again.
Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution.
We will keep you posted with the latest information on this page and apologize for the inconveniences.
Jun 29, 15:45 CEST